Shipping Policy

At Kripa Krystals, we are committed to delivering your spiritual tools and treasures with care and efficiency. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website https://kripakrystals.com.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1–3 business days (excluding Sundays and public holidays).

  • Custom Orders: Custom or made-to-order items may require additional processing time, which will be specified in the product description.

  • Order Confirmation: Upon successful placement of your order, you will receive an order confirmation email.

2. Shipping Methods and Delivery Timeframes

a. Domestic Shipping (Within India):

  • Standard Delivery: Estimated delivery time is 4–7 business days from the date of dispatch.

  • Delivery Areas: We deliver to all major cities and towns across India.

b. International Shipping:

  • Shipping Availability: We offer international shipping to over 100 countries worldwide.

  • Delivery Time: Estimated delivery time is 7–21 business days, depending on the destination and customs processing times.

  • Shipping to your Country - For more information about international shipping options to your country, feel free to contact us at support@kripakrystals.com

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as customs delays, weather conditions, or other external factors.

3. Shipping Charges

  • Domestic Orders: Shipping charges for orders within India will be calculated at checkout based on the delivery location and order weight.

  • International Orders: Shipping charges for international orders will be calculated at checkout based on the destination country and order weight.

  • Free Shipping: In certain cases, we may offer free shipping promotions from time to time, which will be clearly indicated on our website.

4. Order Tracking

  • Tracking Information: Once your order is dispatched, you will receive an email with the tracking number and a link to track your shipment.

  • Tracking Updates: Please allow up to 24 hours for the tracking information to become active.

5. Packaging and Handling

  • Secure Packaging: All products are carefully packaged using appropriate materials to ensure they arrive in perfect condition.

  • Handling Time: Our handling time is included within the order processing time mentioned above.

6. Delivery Issues

a. Damaged or Missing Items:

  • If your package arrives damaged or with missing items, please contact us within 24 hours of delivery at support@kripakrystals.com with your order number and photographs of the package and items.

b. Lost Packages:

  • If your order is marked as delivered but you have not received it, please notify us within 24 hours so we can assist in locating the package.

7. Address Accuracy

  • Customer Responsibility: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate the change if the order has not yet been dispatched.

8. Customs, Duties, and Taxes (International Orders)

  • Customer Responsibility: International customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities.

  • Customs Delays: We are not responsible for delays caused by customs clearance processes. 

9. Contact Us

For any shipping-related inquiries or assistance, please contact us:

  • Email: support@kripakrystals.com

  • Phone: +91-8527715735

  • Address: Kripa Krystals, First Floor, FCA-83, East Chawla Colony, Faridabad, Haryana – 121004, India

By placing an order with Kripa Krystals, you agree to the terms outlined in this Shipping Policy.