Privacy Policy

At Kripa Krystals, your privacy is not just a responsibility — it is a priority. Kripa Krystals ("we," "our," or "us") is committed to protecting your privacy. At Kripa Krystals, we deeply value your privacy and are committed to safeguarding your personal information. 

Scope of This Policy

This Privacy Policy applies to all visitors and users of the Kripa Krystals website (https://kripakrystals.com) and governs the collection and use of personal information through our online platforms.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details when you make a purchase or create an account.

  • Account Information: Username, password, and other credentials used to access your account.

  • Transaction Details: Information about your purchases, order history, and preferences. 

  • Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on the site. 

  • Communication Records: Correspondence with our customer service team, feedback, and other communications.

3. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including sending order confirmations and shipping notifications. 

  • Customer Support: To provide assistance, respond to inquiries, and resolve issues. 

  • Account Management: To manage your account, including password resets and account updates. 

  • Marketing Communications: To send you promotional materials, newsletters, and updates about our products and services, subject to your preferences.

  • Website Improvement: To analyse website usage and improve our website's functionality and user experience.

  • Legal Compliance: To comply with legal obligations and enforce our terms and policies. 

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as payment processors and shipping companies.

  • Legal Authorities: When required by law or to protect our rights, we may disclose your information to law enforcement or other governmental authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. 

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal information. 

  • Deletion: You can request that we delete your personal information, subject to legal obligations.

  • Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at support@kripakrystals.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website and improve its functionality. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@kripakrystals.com

  • Phone: +91-8527715735

  • Address: Kripa Krystals, - First Floor, FCA-83, East Chawla Colony, Faridabad, Haryana – 121004, India

By using our website, you consent to the terms of this Privacy Policy.